Greatest Choices for the On Demand Reviews
The quality of
the service is very important nowadays, since, the clients are more and more
demanding and more informed thanks to technology.
In the first
place, it is important, before starting with the different models, to review
the meanings that this term has acquired, four basic perspectives in the
concept of quality could be determined, currently coexisting, such as:
Quality as excellence:
According to the term, service organizations must achieve the best of results,
in an absolute sense. However, due to its subjectivity, it is difficult to
understand what is considered as excellent, since it would be necessary to
establish clear guidelines to achieve that required level. You can go for the on demand reviews
Quality as adjustment to specifications:
After the need
to standardize and specify production standards, this new perspective was
developed, from which quality is understood as a measure to achieve basic
objectives, such as being able to assess the difference between the quality
obtained in different periods, in order to obtain a basis for comparison and
determine the possible causes found under their difference, with the difficulty
that this evaluation is from the point of view of the organization and not of
the user or consumer himself.
Quality as value: In this
sense, organizations consider internal efficiency and external effectiveness,
that is, they must analyze the costs of following quality criteria and, at the
same time, satisfy the expectations of consumers or users, taking into account
the existing difficulty in evaluating these elements, since they are dynamic,
they vary over time. It is difficult to identify which characteristics are
important to each consumer.
Quality as satisfaction of the expectations of the
users or consumers: Defining quality as the degree
to which the expectations of the consumers or users are met or not involves
including subjective factors related to the judgments of the people who receive
the service. It is a definition based on customer perception and satisfaction
of expectations, this is important to know what users and consumers need.
The marketing service
concerns situations where the service is the subject of marketing, i.e. the
company is selling the service as the core of its offering to the market.
can take a service perspective. It is very difficult to sustain advantages
based solely on product, price, or image; in the long run any of these
advantages can be achieved and overcome with a good investment. Now, if a
company takes a service perspective, its advantage is in developing customer
relationships and it can be more lasting.